Over the past years, the European Foundation for Quality Management has conducted in-depth studies to achieve a comprehensive quality model, through which the results of the institutions' work will be improved, until the European Foundation for Quality Management (EFQM) has been established which provides the basic structure of an integrated management system for the organization. Understanding the existing relationships in the organization itself.

This course is the essential introduction to the EFQM Excellence Model. It is particularly relevant if you are responsible for leading organisation-wide improvement projects. It is also strongly recommended as preparation for the EFQM Assessor Training and the managing an EFQM Self- Assessment course.

Who should attend? 

• Quality Managers.
• Owners of institutions.
• Managers of strategic planning.
• Workers in the field of organization and administrative development.
• Leaders who desire to achieve and lead excellence.
• Management teams, who wish to understand and manage excellence.
• Experts, who need tools to plan, improve measure and use self-assessment internally.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Mastering the concepts that result in taking responsibility for a sustainable future.
• Assist the organization in identifying appropriate improvement activities.
• Achieving quality in strategic planning processes according to the model.
• Participate in the evaluation of the administrative system to know the strengths and maintain them and to know the points of opportunities for improvement.
• Being able to develop and improve using the evaluation results.
• Gaining the skill of prioritizing improvement opportunities.
• Adopting the concept of everyone's participation in achieving excellence.
• Being able to create a roadmap to achieve excellence.
• Acquiring the skills of using performance improvement tools and methods.

• Introduction to the EFQM Model
  • History of the model and its importance in improving organizational performance.
  • The difference between the EFQM model and other excellence models.
• The philosophy of organizational excellence
  • The basic concepts associated with excellence.
  • The importance of excellence in enhancing competitiveness.
• Elements of the EFQM model
  • Review of the nine elements: leadership, strategy, people, partnerships, resources, processes, results, customer satisfaction, and societal results.
  • The role of leadership in achieving excellence.
  • Building a corporate culture that supports innovation.
• Evaluating organizational performance
  • Evaluation mechanisms in the EFQM model
  • How to use evaluation tools to measure performance.
  • The importance of self-evaluation.
  • Developing a comprehensive improvement plan based on evaluation results.
• Managing operations and human resources
  • The importance of operations in achieving organizational results.
  • Strategies for improving operations.
  • How to enhance the role of individuals in achieving excellence.
• Achieving effective results
  • How to measure performance results effectively.
  • Strategies for measuring customer satisfaction and societal satisfaction.
• Innovation and continuous improvement
  • Strategies for promoting a culture of innovation.
  • Continuous improvement tools such as Kaizen and Lean
• Preparing an action plan for excellence
  • Developing an action plan based on the EFQM model
  • Defining the objectives and resources needed to achieve excellence.
• IT and the EFQM model
  • How to use IT tools to support the EFQM model
  • Strategies for digital transformation in organizations.
• Strategies for strengthening partnerships
  • Building strategic partnerships with external parties.
  • Strategies for managing relationships with partners.
• Continuous performance evaluation
  • Using performance measurement tools.
  • Using feedback to improve performance.
• Knowledge sharing
  • Promoting a culture of knowledge sharing within organizations.
  • Strategies for creating a continuous learning environment.